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FAQs

 Got Questions?

  • Is your spice pure?
    Here at Mr. Frank's we take great pride in the quality of our products. We use only the purest of spices and herbs available, and absolutely NO additives are used in any of our products. The exceptional quality of ingredients combined with our fresh ground process, allows us to offer you exemplary flavors unlike any other.
  • How long will my spices last?
    It varies. Stored correctly, some herbs and spices will maintain peak freshness up to 2 years, but others lose flavor more quickly. Clients usually use up their Mr. Frank's Seasoning blends before this is ever a concern!
  • Are your spices and blends gluten-free?
    None of our spices, or blends contain gluten. However, some of our spices, and ingredients may pass through facilities that also process grains containing gluten.
  • When will my item ship?
    We process mail orders 5 days a week and ship within 48 hours, sometimes sooner! You will recieve an email with tracking information as soon as your item has been shipped.
  • Where is my order?
    You should have received an order confirmation email from us when your order was received, and a second email when your order shipped. The second email will have your package’s tracking information. If you haven’t received either email, check your bulk mail folder, and then contact us - we’ll be happy to help you track it down. If the package has left our warehouse, but something has gone wrong along the way, please contact the carrier directly, they’ll have the most up to date information for you. If you have a problem that you’re still unable to resolve, let us know and we’ll make it right.
  • I received my order but something was broken/missing, what should I do?"
    Please contact us right away at info@mrfrankskitchen.com and we’ll correct the problem right away.
  • Are your spices pure?
    At Mr. Frank's, we take great pride in delivering only the highest quality products. Our spices and herbs are sourced with care and are 100% pure, with absolutely NO additives. The exceptional quality of our ingredients, combined with our fresh grinding process, ensures unparalleled flavor that sets us apart.
  • How long will my spices last?
    The shelf life of spices and herbs varies. When stored properly, some can maintain peak freshness for up to two years, while others may lose their potency sooner. However, most of our customers love Mr. Frank's Seasoning blends so much, they use them up long before freshness is a concern!
  • Are your spices and blends gluten-free?
    Yes, all of our spices and blends are free of gluten-containing ingredients. However, please note that some spices and ingredients may pass through facilities that process gluten-containing grains. While we take great care in sourcing, we recommend reviewing our labels if you have severe sensitivities or allergies.
  • When will my item ship?
    Orders are typically shipped within 7–10 business days from the date of purchase, often sooner. Once your order ships, you’ll receive an email with tracking information so you can follow its progress.
  • Where is my order?
    You should have received two emails from us: An order confirmation when your purchase was completed. A shipping confirmation with your tracking details. If you haven’t received these emails, check your spam or bulk mail folder. Still can’t find them? Contact us at info@mrfrankskitchen.com, and we’ll help you track down your order. If your package has already left our warehouse but seems delayed or lost, we recommend contacting the carrier directly for the most up-to-date information. If you're unable to resolve the issue, let us know, and we’ll work to make it right.
  • I received my order, but something was broken or missing. What should I do?
    We’re so sorry for the inconvenience! Please email us at info@mrfrankskitchen.com right away, and we’ll fix the issue as quickly as possible. Your satisfaction is our priority!
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